Terms and conditions

The offer and sale of products on our website ( "www.vialactea.it") are governed by these Terms and conditions. The products purchased on www.vialactea.it are sold directly by FERRACUTI & Co. SRL ( "vialactea").
FERRACUTI & Co. SRL is registered with the Register of Companies of Fermo No. FM - 162 060 VAT 01642330441. The headquarters of FERRACUTI & Co. SRL is in Italy, VIA GIOVANNI AGNELLI 58/60 63900 Fermo (FM). You can ask any question to www.vialactea.it through our support services on orders and shipments, refunds and returning products purchased.
Remember you can always contact www.vialactea.it, by e-mail (info@vialactea.it) or by telephone +39 0734 628756.

1. Our Business Policy
FERRACUTI & Co. SRL offers products for sale on www.vialactea.it, products and carries out its e-commerce activities are available exclusively to its end users are "consumers." When we speak of "consumer" shall mean any natural person acting on www.vialactea.it for purposes not related to his trade, business or professional activity. If you are not a "consumer", please refrain from any products on www.vialactea.it. In view of its commercial policy, www.vialactea.it reserves the right not to accept orders from anyone other than the "Consumers" and any orders that do not comply with its trade policy. These Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders for products on www.vialactea.it.

2. How to Execute a Contract with www.vialactea.it
To conclude the purchase of one or more products on www.vialactea.it, you will need to fill out the electronic order form and send it to www.vialactea.it, via computer, following the relevant instructions. The order form contains a summary of the General Conditions of Sale, information on the main characteristics of each product ordered and its price (including all applicable taxes except customs fees and taxes), the type of payment that you can use to purchase each product and mode of delivery of the purchased products, shipping costs and delivery, the conditions for the exercise of your right of withdrawal and the manner and for the return of purchased products. The contract is concluded when www.vialactea.it receives, via computer, your order form and after verifying the accuracy of data relating to your order. Before proceeding with product purchase by transmitting the order form, you will be asked to carefully read the Terms and conditions, and confirm their acceptance by selecting the appropriate field. The order form will be filed in our database for the period of time required to process your order and as provided by law. You may access your order form by clicking on the section Customer Area - Follow delivery. Before submitting the order form, you will be asked to identify and correct possible input errors. The language available for concluding the contract with www.vialactea.it is Italian. The contract, www.vialactea.it will process your purchase order. www.vialactea.it can not process your purchase orders that do not give sufficient guarantees of solvency or which are incomplete or incorrect, or in the event of unavailability of products. In these cases we will inform you by e-mail that the contract is not concluded and that www.vialactea.it has not carried out your purchase order specifying the reasons. If the products displayed on www.vialactea.it, are no longer available for sale at the time of your last access to the site or sending the order form, it is up to www.vialactea.it communicate promptly and in any event within thirty (30) days from the day following that on which you submitted your order to www.vialactea.it, the unavailability of the ordered products. In case of forwarding the order form and payment of the price, www.vialactea.it will refund you the sum paid. By submitting the order form, you unconditionally accept and undertake to observe in dealing with www.vialactea.it, these Conditions of Sale. If you do not agree with any of the terms in the General Conditions of Sale, please do not submit your order form for the purchase of products on www.vialactea.it. By submitting an order form, you agree and accept the Terms and Conditions of Sale and further information contained in www.vialactea.it, also through links, including the Privacy Policy. The contract, www.vialactea.it will send you by e-mail, a receipt of the purchase order, containing a summary of the information contained in the order form (General Terms of Sale, information about the essential characteristics of product and detailed indication of price, terms of payment, your right of withdrawal and delivery costs).

3. Warranties and Indication of Product Prices
On www.vialactea.it are offered for sale only high quality products. These products are produced directly from FERRACUTI & Co. SRL, carefully selected for their stringent quality control. www.vialactea.it does not sell used products, irregular or lower quality than the corresponding market standards. The main characteristics of products are shown on www.vialactea.it within each product page. The images and colors of products offered for sale on www.vialactea.it may not exactly correspond to the real ones due to the Internet browser or monitor used. The prices of the products may be subject to change. Make sure of the final sale price before sending the relevant order form. www.vialactea.it, in case of exercise of your right of withdrawal, you have the right to not accept returned products that have been altered from their original status or have been damaged.

4. Payments
For the payment of the price of products and their shipping costs must be made one of the procedures indicated on the order form. In case of payment by PAYPAL, all details (for example, the number of credit / debit card or the expiration date) will be sent by encrypted protocol SSL (Secure Socket Layer), which provides its electronic payment services at a distance, without third parties, in any way have access. Such details will never be used by www.vialactea.it except for performing the procedure relevant to your purchase or issuing refunds in case of any returns, as a result of exercise of your right of withdrawal, or if it becomes necessary to prevent or report to police the commission of fraud www.vialactea.it. The price for the purchase of products and shipping costs, as indicated in the order form, will be charged to your credit / debit card at the time of your order form.

5. Shipping and delivery of products
The shipping costs are expressly specified in the order form. With regard to international shipping does not include any customs charges.

6. Customer Care
You can ask any question to www.vialactea.it through our customer service. For any clarification or any complaint you can also contact www.vialactea.it via the number +39 0734 628756.

7. Returns
You have the right to terminate its contract with www.vialactea.it, without penalty and without giving any reason, within 
fourteen (14) days from the day of receipt of goods purchased on www.vialactea.it. You can remit the goods purchased using the courier car that you'll find inside the box that contains your purchase. To return products you have, however, send an email to: info@vialactea.it indicating your personal details, your returns and reasons for return. Your return right - besides compliance with the terms and procedures described above, is exercised properly if the following conditions are fully met:

The e-mail must be sent to us within 14 days of receipt of goods;
The products must not be used, worn, washed or damaged;
Products must be returned intact and unused in their original packaging (if you want to make a kit, you have to return all the items that make it up).
You must return the box for shoes, bags for clothing, etc ...;
the returned products must be sent to www.vialactea.it in a single shipment. www.vialactea.it, in fact, we reserve the right not to accept a single order returned and delivered at different times.
The goods must be the same as indicated in the invoice. We can not accept non-invoiced goods.
The goods returned must be accompanied by the return form, completed in all its parts and signed.
If you will not use the consignment note that we have provided, the return will be borne by the customer. You can then choose any carrier for the return of the items.

If the return right is exercised in the manner and time limits specified in this paragraph 7, www.vialactea.it will credit the amount of the purchased items to the exclusion of shipping charges for the initial delivery of the same products.

8. Refund times and methods
After returning products, www.vialactea.it shall check the conformity thereof to the conditions and time limits specified in paragraph 7. In the event that the checks are successfully concluded, www.vialactea.it shall send you away e-mail, confirming the acceptance of the returned products. Whatever the mode of payment you used, the refund is activated www.vialactea.it within thirty (30) days from the date on which www.vialactea.it it became aware of your right of cancellation after verification of the proper implementation of your right of withdrawal and acceptance of returned products. If there is no correspondence between the recipient of the products indicated in the order form and who made the payment of the sums due for their purchase, the repayment of sums, in the event of exercise of the right of withdrawal, it will be performed by www.vialactea .it, in any case, against those who made the payment. The value date of crediting shall be the same; you will not undergo any loss in terms of bank interest. The actual repayment on the credit card from your account depends on the credit card company, but normally takes place within 30 days.

9. Privacy
You will find information on how we process your personal data by clicking on Privacy Policy section. For any further information on our Privacy Policy you can contact the following email address info@vialactea.it or at our registered office, Via Giovanni Agnelli 58/60 63900 - Fermo - (FM).), Italian.

10. Governing law and dispute resolution
The General Conditions of Sale are governed by Italian law and in particular by Legislative Decree No 6 September 2005. 206 in respect of distance contracts and by Legislative Decree No 9 April 2003. 70 on certain aspects of electronic commerce. In the event of dispute between www.vialactea.it and each end user, arising from the General Conditions of Sale, the jurisdiction is that of Fermo.

11. Amendments and updates
The General Conditions of Sale may be amended from time to time in consideration of possible regulatory changes. The new Terms of Sale shall be effective from the date of publication of www.vialactea.it