The offer and sale of products on our website ( "www.vialactea.it") are governed by these Terms and conditions. The products purchased on www.vialactea.it are sold directly by FERRACUTI & Co. SRL ( "vialactea").
FERRACUTI & Co. SRL is registered with the Register of Companies of Fermo No. FM - 162 060 VAT 01642330441. The headquarters of FERRACUTI & Co. SRL is in Italy, VIA GIOVANNI AGNELLI 58/60 63900 Fermo (FM). You can ask any question to www.vialactea.it through our support services on orders and shipments, refunds and returning products purchased.
Remember you can always contact www.vialactea.it, by e-mail (email@example.com) or by telephone +39 0734 628756.
1. Our Business Policy
FERRACUTI & Co. SRL offers products for sale on www.vialactea.it, products and carries out its e-commerce activities are available exclusively to its end users are "consumers." When we speak of "consumer" shall mean any natural person acting on www.vialactea.it for purposes not related to his trade, business or professional activity. If you are not a "consumer", please refrain from any products on www.vialactea.it. In view of its commercial policy, www.vialactea.it reserves the right not to accept orders from anyone other than the "Consumers" and any orders that do not comply with its trade policy. These Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders for products on www.vialactea.it.
2. How to Execute a Contract with www.vialactea.it
3. Warranties and Indication of Product Prices
On www.vialactea.it are offered for sale only high quality products. These products are produced directly from FERRACUTI & Co. SRL, carefully selected for their stringent quality control. www.vialactea.it does not sell used products, irregular or lower quality than the corresponding market standards. The main characteristics of products are shown on www.vialactea.it within each product page. The images and colors of products offered for sale on www.vialactea.it may not exactly correspond to the real ones due to the Internet browser or monitor used. The prices of the products may be subject to change. Make sure of the final sale price before sending the relevant order form. www.vialactea.it, in case of exercise of your right of withdrawal, you have the right to not accept returned products that have been altered from their original status or have been damaged.
For the payment of the price of products and their shipping costs must be made one of the procedures indicated on the order form. In case of payment by PAYPAL, all details (for example, the number of credit / debit card or the expiration date) will be sent by encrypted protocol SSL (Secure Socket Layer), which provides its electronic payment services at a distance, without third parties, in any way have access. Such details will never be used by www.vialactea.it except for performing the procedure relevant to your purchase or issuing refunds in case of any returns, as a result of exercise of your right of withdrawal, or if it becomes necessary to prevent or report to police the commission of fraud www.vialactea.it. The price for the purchase of products and shipping costs, as indicated in the order form, will be charged to your credit / debit card at the time of your order form.
5. Shipping and delivery of products
The shipping costs are expressly specified in the order form. With regard to international shipping does not include any customs charges.
6. Customer Care
You can ask any question to www.vialactea.it through our customer service. For any clarification or any complaint you can also contact www.vialactea.it via the number +39 0734 628756.
You have the right to terminate its contract with www.vialactea.it, without penalty and without giving any reason, within fourteen (14) days from the day of receipt of goods purchased on www.vialactea.it. You can remit the goods purchased using the courier car that you'll find inside the box that contains your purchase. To return products you have, however, send an email to: firstname.lastname@example.org indicating your personal details, your returns and reasons for return. Your return right - besides compliance with the terms and procedures described above, is exercised properly if the following conditions are fully met:
The e-mail must be sent to us within 14 days of receipt of goods;
The products must not be used, worn, washed or damaged;
Products must be returned intact and unused in their original packaging (if you want to make a kit, you have to return all the items that make it up).
You must return the box for shoes, bags for clothing, etc ...;
the returned products must be sent to www.vialactea.it in a single shipment. www.vialactea.it, in fact, we reserve the right not to accept a single order returned and delivered at different times.
The goods must be the same as indicated in the invoice. We can not accept non-invoiced goods.
The goods returned must be accompanied by the return form, completed in all its parts and signed.
If you will not use the consignment note that we have provided, the return will be borne by the customer. You can then choose any carrier for the return of the items.
If the return right is exercised in the manner and time limits specified in this paragraph 7, www.vialactea.it will credit the amount of the purchased items to the exclusion of shipping charges for the initial delivery of the same products.
8. Refund times and methods
After returning products, www.vialactea.it shall check the conformity thereof to the conditions and time limits specified in paragraph 7. In the event that the checks are successfully concluded, www.vialactea.it shall send you away e-mail, confirming the acceptance of the returned products. Whatever the mode of payment you used, the refund is activated www.vialactea.it within thirty (30) days from the date on which www.vialactea.it it became aware of your right of cancellation after verification of the proper implementation of your right of withdrawal and acceptance of returned products. If there is no correspondence between the recipient of the products indicated in the order form and who made the payment of the sums due for their purchase, the repayment of sums, in the event of exercise of the right of withdrawal, it will be performed by www.vialactea .it, in any case, against those who made the payment. The value date of crediting shall be the same; you will not undergo any loss in terms of bank interest. The actual repayment on the credit card from your account depends on the credit card company, but normally takes place within 30 days.
10. Governing law and dispute resolution
The General Conditions of Sale are governed by Italian law and in particular by Legislative Decree No 6 September 2005. 206 in respect of distance contracts and by Legislative Decree No 9 April 2003. 70 on certain aspects of electronic commerce. In the event of dispute between www.vialactea.it and each end user, arising from the General Conditions of Sale, the jurisdiction is that of Fermo.
11. Amendments and updates
The General Conditions of Sale may be amended from time to time in consideration of possible regulatory changes. The new Terms of Sale shall be effective from the date of publication of www.vialactea.it